I need this information as well. thanks

Ray Padilla

Director of Information Technology

407-566-1010, ext 223

Paquin Healthcare Companies

1142 Celebration Blvd

Celebration, Florida 34747

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Wodfer
Sent: Tuesday, August 24, 2010 3:43 PM
To: otrs@otrs.org
Subject: [otrs] Delete tickets

Hi,
I'm a newbie to OTRS (just started using it today). I don't understand how I can delete tickets?

In my Dashboard under New tickets I receive some junk emails and I want to delete them right away. Is there a simple way of doing this?

If I just move them to the JUNK folder they still appear under New tickets.

Sorry for this newbie question, but hopefully someone could give me some help here.

Cheers!

Andy