On Wednesday, April 21, 2004 3:07 PM
Nikunj Patel
a. It says that the users have to be added in the system manually but previous versions (<1.1) used to add users automatically. Why was that support removed ?
You misunderstood the text. In versions _below_ 1.1.x, you'd have to create the user by hand. Such a version would be 0.5.8beta2 or similar. We're now up to 1.2.3 - Synching to DB is automagically working in the background.
b. It seems that only customers are tried to be authenticated against the Active Directory but not the Agents. Am I right or is that another setting in config.pm that I missed out for some reason ?
The latter. Do a search for 'LDAP' through Kernel/Config/Defaults.pm. You'll find three major blocks of configuration options.
c. Full Active Directory support is expected in version 2. What is the time frame for version 2 to come out ?
Later. ;}
d. When I looked in the \otrs\Kernel\System\Auth directory, I found two modules or files named LDAP.pm and LDAPNew.pm. Do I need to rename one of the modules or something ?
Throw away LDAPnew.pm, please. It's a left-behind.
d. I added a customer called test in the database and I have a user [...] Any more settings or changes that I need to do to authenticate against the LDAP ? Something that I missed.
I suppose so. Please do a search through this list for 'SAMAccount'. This will yield some results containing at least one working AD config. We're currently cooking together a guide on AD integration, but it's not near to finish. It will be available on http://doc.otrs.org/cvs/en/html/ first. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388