Happy New Year dear OTRS users ;-)
Under the end of the year I have a following task - it would be great for me that otrs create ticket only in that case if it satisfies to following points:
- responsible
- theme
- freetext fields
etc..
I.e. until user will not correctly specify a theme of the ticket or responsible ticket it is not created. It's possible in OTRS?
Thanks in advance.
--
Best regards,
Andrey Gazizov
ReTN
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