[otrs] SMTP Authentication

26 Aug 2005

      I'm running off a cable modem with the ISPs mail system.  I don't have an
email account set up with them for OTRS. I have OTRS running local since I
am the only user.  I'm not worried about incoming mail. I can easily create
the tickets by hand.  I would, however, like to have OTRS send out
notifications of ticket creation, resolution, etc.

I modified the config.pm file yesterday to include the following:

    # SendmailModule

    $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';

    $Self->{'SendmailModule::Host'} = 'smtp.[mailprovider].com';

    $Self->{'SendmailModule::Port'} = '25';

    $Self->{'SendmailModule::AuthUser'} = 'myusername';

    $Self->{'SendmailModule::AuthPassword'} = 'mypassword';

My email, using MS outlook and POP3, works fine.  When OTRS tries to send a
message, I get "Authentication Failed."  Is there some other setting I need
to tweak or should I contact the cable company's High Speed Internet
helpdesk to see what I need to do to authenticate?

Thanks,

Joe Fusco