I have the system set to send surveys to our users after a ticket close however the e-mails they receive show html tags at the beginning of the email and the end. Like this: $html/text$<pre> ... [Body of survey] http://Survey_link [body of survey] ..... </pre> BUT If I change some settings related to the survey source/format or html-email configuration it will either break the survey link or mess-up all other e-mails sent out by the system to be. Please help, I am not sure what to do as I have tried searching but haven't found much and I am beginning to think that there is a bug with the survey formatting. Ryan Miguel ______________________________________________________________________ This email has been scanned by the Rebekah Children's Services Email Security System. **** Confidentiality Notice ***** The information contained in this e-mail, and any attachment, is private and confidential and is the property of Rebekah Children's Services. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking of any action in reliance on the contents of the information is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender and destroy all copies of the original message. All reasonable precautions have been taken to ensure no viruses are present in this e-mail. We do not accept responsibility for any loss or damage arising from the use of this e-mail or attachments. We recommend that you subject these to your virus checking procedures prior to use. ______________________________________________________________________