On 15.02.2010, at 17:24, João Zorro wrote:
Anyone know that if it is possible to change the text field “From”, in a Phone Ticket, to a drop-down which data source will be the users email? Just more a question, the “From” field could be the username instead of the email? I will appreciate any help.
this is configurable in the Config.pm file.
__Copy__(!!!) all relevant snippets from $OTRS_HOME/Kernel/Config/Defaults.pm. earch for "CustomerUser" and you will find the standard and some exmaple configurations.