Does anyone have thoughts on correcting this?

 

From: Jeffrey Friedman
Sent: Wednesday, January 28, 2009 11:16 PM
To: 'User questions and discussions about OTRS.'
Subject: CC auto-fill Issue

 

I am running OTRS 2.3.4 (and overall loving it).  When I respond to emails sent to a specific pop3 mailbox (support@mycompany.net), the mailbox is automatically populated in the CC field.  Naturally, this generates a lot of false “follow up” notifications.  Other POP3 accounts work fine.  I’ve tried deleting the account from the list of PostMaster accounts and recreating it but that didn’t help.  I’ve even tried forwarding all mail bound for support@mycompany.net to another account and adding that account to OTRS, but as long as OTRS sees that email address in the “From” line, it CCs it.

 

Is this a bug or did I inadvertently change a setting in SysConfig?  If it’s a bug, is it possible I could just edit this out of a script somewhere?

 

Thanks in advance for your advice


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