Yes, it is good.

 

Is it possible to have a built-in option to check for this looping, or have a filter area to put e-mail addresses to not send auto response e-mails to.

Something in a GUI would be great… so I don’t take down another OTRS deployment server… again.  LOL

 

Someone once told me…

 

“A manual workaround is something you can always use to get the job done, while a workaround with a GUI is something you can call a feature and make a profit from.”

 

I think this is M$ sales model…?

 

 

Derek

 

 

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM
Sent: Friday, August 06, 2010 10:51 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS 2.4 Auto Response Limit

 

Hi Geoff,

 

On 06.08.2010, at 18:07, Allen, Geoff wrote:



Here’s an outline of our setup. 

In “Status” on the admin page add a new status called “open-no-reply” that is of type “open”.

In “Notification (Event)” our auto-replies reply if the state is “open” but not if it is “open-no-reply”.

In “Postmaster Filter” we have a rule that says if the From address contains “lists.wsu.edu” (our email list server), set X-OTRS-State to “open-no-reply”.

 

That is good to hear that our idea is still working ;-)

 

 

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com


http://webint.cryptonode.de / a Fractal project

 


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