I just answered your question
“What does FAQ do?”
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DataForce CRM
Sent: Sunday, December 02, 2007
3:01 AM
To:
Subject: Re: [otrs] How is FAQ
used? FAQ help suggestions
Is
this a wise ass comment?
I got a legit query and you waste my time? Why?
You stupid f_
----- Original Message -----
From: "Maurice James Ny" <
To: "
Sent: Friday, November 30, 2007 6:18:47 PM (GMT-0600) America/Chicago
Subject: RE: [otrs] How is FAQ used? FAQ help suggestions
You have to create your FAQ from scratch.
Common problems with common solutions
Question: How do I restart my computer
running windows XP
Solution: Click on “Start” , click “Turn
off computer”. When prompted select from the drop down box that appears
“Restart”
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DataForce CRM
Sent: Friday, November 30, 2007
3:15 AM
To:
Subject: Re: [otrs] How is FAQ
used? FAQ help suggestions
What does FAQ do? I
see no way to add content to it.
Regards,
Jim Romano
GM - 817-886-0380 - Skype: DataForceCRM
http://www.dataforcecrm.com
Visit site for Live Demos, Screenshots, & Customer Support
----- Original Message -----
From: "Shawn Beasley" <shb@otrs.com>
To: "
Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago
Subject: Re: [otrs] How is FAQ used? FAQ help suggestions
Hi Jim
> How can I promote a ticket answer to faq? how are you fellas using
> FAQ?
You cannot do this with the FAQ. That is why you cannot find it.
If you like we can develop this for you. Contact us at sales@otrs.com
((enjoy))
Shawn Beasley
--
((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing
Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with success!
Geschäftssitz:
Amtsgericht
Steuernummer: 003/240/97505
Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann
--
Regards,
Jim Romano
GM - 817-886-0380 - Skype: DataForceCRM
http://www.dataforcecrm.com
Visit site for Live Demos, Screenshots, & Customer Support