Louis Becker wrote : [...]
My agent interface only has "Phone-Ticket" and "Email-Ticket" buttons. I have been searching for a way to have a "New Ticket" button in the agent interface. From your question it sounds like you have a "New Ticket" option for your agents or do you use the "phone ticket" interface? If you have "New Ticket" option, how did you enable it?
Hello Louis, you already have the right buttons, there is no single "new ticket" button. "Phone-Ticket" is for inbound tickets where a customer contacts you and "Email-Ticket" is for outbound tickets where you contact a customer. By having two masks you can define different workflows since each mask is configurable on its own. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de