Hello everyone, Install OTRS, love it, it's great. Thanks for the efforts! Question - How can I control which view my agents see after login. I've found and enabled the 'statusview' module and would prefer my agents get that as their default screen after login. Secondly, I understand about the integrity of ticket systems and why you can't delete or edit certain things, but is there a way to edit the subject of a ticket? From time to time we get the user who emails a support request with the subject of "HELP!!!!!!!" (or something along those lines.) Not very descriptive and we would like to be able to just update the ticket subject. Lastly, is there any way to get access to the queue's auto responses when you're in the phone-ticket or email-ticket area? We'd like to be able to initiate tickets with a standard email. We can do this via the FAQ system now but it just seems like it should be the other way. Thanks again! Tyler