Re: [otrs] Debian Package for OTRS3

Dear all, due to the fact that I am a DEBIAN fan, I have to mention that the current maintainer for the OTRS deb package, Patrick Matthäi, is always trying to get the newest stuff into the repository version. But because of the very restrictive principle in DEBIAN, what it makes that secure and stable, is that even minor changes need long implementation time. To draw a line early enough before starting with a Dist-War ;-) , the OTRS DEBIAN package is totally DEBIAN-ished and not just a “let it try out” version! Of course, there are DEBIAN specific issues/differences compared to the standard OTRS, but that is not too bad as it just helps to keep the DEBIAN way of file organization. Patrick is doing that nice job on his own, I tried to help out but no time so far, Michiel tried as well afaik. I am very sure there will be a time where we start with DEB packages as well. Until then, install by source to be compliant with OTRS, or install the DEB packages, from backports if you like, to be DEBIAN compliant. Let me know your final choice, I am very curious about it :-) Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 20.01.2011, at 14:51, Munroe Sollog wrote:

Glad to hear that there is work being done to get a .deb out there.

Just in case you weren't aware, the backports repo is a great way to upgrade software whose dependencies haven't changed too much. This would easily allow for a 3.0.5 -> 3.1 upgrade with minimal trouble.

Thanks for the info.

Munroe Sollog Systems Engineer Digirati Consulting, Inc sollog@digiraticonsulting.com

On 01/20/2011 02:31 AM, Michiel Beijen wrote:

...

Hi Munroe,

Actually, I guess the Debian package maintainer is working on something like that. But while I think a Debian package can be a nice way to quickly evaluate OTRS, I don't really think the Debian package is a good alternative from an OTRS installation 'from source'.

The problem is that the only way to ever upgrade your OTRS system if you use the package from the Debian repositories is to upgrade your OS, which is something you rather would not do. If you install OTRS from the .tar.gz file you have all the flexibility you need. You can upgrade to OTRS 3.1 when it comes available and if you want to, or you can choose to stay on the same version when upgrading your OS.

At some point we might start making .deb packages for Ubuntu and Debian available from http://otrs.org/downloads just as we do for RHEL and SLES - when you install them from our website, and outside of the system repositories, you won't have these issues.

Kindest regards,

Mike

On Wed, Jan 19, 2011 at 11:00 PM, Munroe Sollog wrote:

...

Does anyone know if there will be a debian package available for OTRS3?

-- Munroe Sollog Systems Engineer Digirati Consulting, Inc sollog@digiraticonsulting.com

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