No you cannot do it through the UI. I guess they like it like this for integrity purposes

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Afshar Mohebbi
Sent: Monday, May 25, 2009 10:24 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Editing ticket body

Hi Maurice,

Do you mean there is no way to edit a ticket body or comment via UI?

Afshar Mohebbi

On Mon, May 25, 2009 at 5:53 PM, Maurice James <midnightsteel@msn.com> wrote:

You have to edit  the ticket article through the database once it is created

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Afshar Mohebbi
Sent: Sunday, May 24, 2009 6:49 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Editing ticket body

Hi,

Why body of a new ticket is not editable just after creation? There maybe a mis-spelling or any other text that customer or agents want to correct.


Afshar Mohebbi

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