I think the best you can do is a junk queue, if you don't want to just drop the messages. You should be able to filter in otrs on the header: X-Spam-Flag with a value = YES. (spamassassin should set this flag if it thinks it's spam). We use the following in our spamassassin user_pref's file, so it will set the headers, but not mangle the message. # don't mangle subject rewrite_header Subject required_hits 5.0 rewrite_subject 0 # don't mangle message report_safe 0 use_terse_report 0 fold_headers 0 always_add_headers 0 Danie wrote:
Hi all ,
I'm trying to wrap my mind around this whole procmail filtering concept , seeing as I am quite new to this please bare with me. We have a few support email adresses where customers send problems/requests to.We have a Debian (postfix) email gateway that runs Spamassasin , however only blocking reported spammers. We do still get some arb emails from all over (seeing as our support email adresses are listed on our websites).
I have read the docs , but due to my limited exp with postfix/procmail , I cannot quite get there. There is also no sure fire way of tagging emails as spam initially (powers that be wants ALL mail to come through *sic*) on the support boxes. How would I go about setting up some sort of filtering on either the email gateway or the otrs system to not have 1000's of spam tickets to be created?
TIA