
2004-11-04, cs keltezéssel 20:38-kor Robert Kehl ezt írta:
Well, it's just a link, so... The Link has to look like the following: http://localhost/otrs/index.pl?Action=AgentMove&TicketID=12345&DestQueueID=5 A really good place for such a link where AgentMailboxTicket.dtl, AgentZoomHead.dtl _and_ TicketView.dtl. Place the following IN ONE LINE at the beginning of each file and remember to change the DestQueueID from 5 to the id of you 'delete' queue.
$Text{"Delete"}</a>"; }> Now you can use $Data{"AgentDeleteStrg"} in the files wherever you want the link to appear. An agent clicking on it will move the ticket to the desired queue, from which a GA job will/can later delete them. But that's another story to be told in another thread ;) *scnr*
That moves it to an other queue. As I can see, the "deleted" state (can be set via bulaction) is an other thing. But it should be done in the same way I think. Another problem with the bulkaction that it locks all selected tickets before the action, and I will have several delated state locked tickets after the action, so I have to unlock one by one... :( How can I unlock tickets in bulkaction? Regards, Slapic