[otrs] Error after Update to RC1

Hello,

thanks, everything works fine.

But now I have an other question. If I set the status of a ticket to 'Pending reminder' and I go to the view 'Locked tickets', there I can select between 'All', 'Open', 'New', 'Pending' and 'Reminder'. Assume I only have one open ticket with the status 'Pending remider'. I would expect to see the ticket only in the view 'Pending' or 'All'. But if I go to the 'Open', I also see my ticket there even though in the parentheses behind 'Open' stands a 0.

Is that the intended behaviour?

Best regards

Ralph

-----Ursprüngliche Nachricht-----
Von: Robert Kehl [mailto:robertkehl@robertkehl.de]
Gesendet: Montag, 13. Januar 2003 17:23
An: otrs@otrs.org
Betreff: AW: [otrs] Error after Update to RC1

You have to use a FQDN (Full Qualified Domain Name) in your Personal Account settings.

You can set these here: http://localhost/otrs/index.pl?Action=AdminUser, located under http://localhost/otrs/index.pl?Action=Admin.

Let us know if it works.

Rob

-----Ursprüngliche Nachricht-----
Von: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]Im Auftrag von Ralph Müller
Gesendet: Montag, 13. Januar 2003 14:11
An: 'otrs@otrs.org'
Betreff: [otrs] Error after Update to RC1

Hello,

the perl version used is v5.6.1 built for i586-linux. I work on a SuSe 7.3 installation.
With the new Agent.pm the error does not appear anymore, but the mail is not sent. Instead I keep staying in the 'Create answer' view. When I look at the 'From' field, there stands otrs@localhost, followed by '* invalid OTRS System <otrs@localhost> (fqdn)'!.

When I set the option $Self->{CheckEmailAddresses} to '0', everything works well.
The full qualified domain name in Config.pm is set correctly (as well as in Defaults.pm). The autoresponse to an incoming mail uses the right from-address (otrs@<fqdn>).

Where can I change the 'From'-address used for answers?

Thanks in advance
Bye
Ralph

-----Ursprüngliche Nachricht-----
Von: Martin Edenhofer [mailto:martin@edenhofer.de]
Gesendet: Freitag, 10. Januar 2003 18:42
An: otrs@otrs.org
Betreff: Re: [otrs] Error after Update to RC1

Hi Ralph,

On Fri, Jan 10, 2003 at 02:00:20PM +0100, Ralph M?ller wrote:

> I just updated from beta8 to RC1. Every thing seems to work well. I can open
> new tickets and an autoresponse is sent back to the sender. But if I try to
> answer the ticket, I get the following error:
> Can't use an undefined value as a HASH reference at
> /opt/otrs//Kernel/Output/HTML/Agent.pm line 1138.

I can't reproduce this error with my perl versions. Anyway, try the current
Kernel/Output/HTML/Agent.pm (1.77) from CVS (
http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/Kernel/Output/HTML/Agent.pm?rev=1.77&content-type=text/plain )

Is it working now? Which perl version do you use?

> Bye
> Ralph

Martin

--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.

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