Re: [otrs] Customer limitations: just "New ticket"

Boniforti Flavio wrote:

As I'm figuring out how to implement OTRS into my existing IT Environment, I was thinking that my users would be getting quite confused if they should be able to have "many" buttons in their console.

Now, I'm asking: is it possible to leave the customers' just the ability to create NEW TICKETS? No Prefs, no open ticket views, or similar...

I would just let your customers send an e-mail to the OTRS system. See chapter 7.2 in the manual (http://doc.otrs.org/2.0/en/html/ x1244.html) for more information. Nils Breunese.