Hi David ,

 

I am using windows Xp system for the OTRS deployment. Let me know how I can check or install the SSL and DNS  module for perl on windows system.
 

I am not behind any firewall but when I am trying to telnet by command prompt  (telnet <IP> 465 ) I am not able to connect to this port.

 

 

Following is the configuration which I am using 

 

SendmailModule : SMTP

Host :smtp.gmail.com

port : 465 

 

 

One more thing which I observed is I am able to see the configuration changes in GUI but these changes not visible in Config.pm. Is it normal or I have to edit the configuration file.

 

Regards

Sourabh Sarwate
 

On 12/23/09, David Holder <david.holder@gmail.com> wrote:

Hi Sourabh,

This could be related to a number of things, but I'll get the ball rolling:

• Have you installed the SSL module for perl (also confirm which OS you're running OTRS on)
• is the Net::DNS module installed?

To check the above (Linux)

linux:~# cd /opt/otrs/bin/
linux:/opt/otrs/bin# ./otrs.checkModules

Are you behind a corporate/personal firewall? Could this be blocking the traffic to that port number?

What is your configuration for mail? (exclude username and password etc.)

Thanks,

David

On Wed, Dec 23, 2009 at 7:04 AM, Sourabh Sarwate <sourabh2783@gmail.com> wrote:

Hi

Can anyone help  for the error as I mentioned in my previous mail.

Regards
Sourabh Sarwate

On Wed, Dec 23, 2009 at 10:42 AM, Sourabh Sarwate <sourabh2783@gmail.com> wrote:

Hi All,

I am getting following error when I am trying to test my smtp  configuration for OTRS 2.4.5 on windows xp workstation.I am using port 465. can any one give me idea about this error and how I can resolve it.

can't connect to smtp.gmail.com : bad file descriptor!!

--
Regards,
Sourabh Sarwate

 

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