Hello Aledr,

Is the seconds Attachment especially large or in any other way "special"? (Characters in filenames, etc...)
That could be an issue.

Also: Check if you're saving attachments on the Filesystem or in the Database and log the corresponding events.

Regards,
Andreas

Am 03.06.2017 um 00:49 schrieb aledr:

Hi!

Had some complains about performance and noticed that:

otrs/index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=108240;FileID=1

Took 99ms

otrs/index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=108240;FileID=2

Took 30s

What would be the reason?

Thanks.
--

[ ]'s
Aledr - Alexandre
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