
19 Apr
2004
19 Apr
'04
7:48 p.m.
I have Auto-Reply enabled, but I would like to set it so there is an option to not send out an email if the initial ticket is created by an agent. Currently, if the agent takes a phone call and creates a ticket, it sends out an email to the user. Generally, this is okay, but there are times when I would like to supress this behavior. Is it possible? Thanks, Tyler Hepworth