4 Nov
2004
4 Nov
'04
6:08 p.m.
Hello, How can an agent quickly remove a ticket? I'd like to set up some "open" (accepts mail from any address) queue. As spammers do like to send mails to such an address, I'd like to give permission to agents to simply remove the created ticket. I can do it via bulk action, but selecting just one ticket for that is really difficult. BTW, how can I disable the "Ticket selected for bulk action" popup? Regards, Slapic