Hi,

thank you for your answer but "Note" does not offer the changing of queue's. it's the same issue as i already have, adding a system field to a different view.

i checked the options in sysconfig but you can't add a "change queue" to Note.

thanks for any feedback,

Neil


On Tue, Jun 25, 2013 at 11:46 AM, Steven Carr <sjcarr@gmail.com> wrote:
I would suggest you move tickets between queues by using the "Note"
functionality, this will allow you to also add in comments at the same
time and change a variety of other options. You can configure the
options in SysConfig - Ticket -> Frontend::Agent::Ticket::ViewNote

Steve

On 25 June 2013 09:41, Neil Simpson <nadsys@gmail.com> wrote:
> Hello,
>
> We would like to add otrs system fields to another view but i dont see how
> to do this easily.
>
> The "priority" option allows you to set the "type" and "service" for a
> ticket. I would like those two fields to be available on the "change Queue"
> view (AgentTicketMove file). There not custom dynamic fields but system
> fields.
>
> How does one go about adding them?
>
> thank you
>
> Neil
>
>
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