Thanks both of you ;)

@ Michiel

Well you are right, but my boss just wants to know which Agent is responible for which escalated Ticket. That all there is to the question ;)
The other way for us would be to have a feature like I asked in that Mail "http://www.mail-archive.com/otrs@otrs.org/msg29788.html".

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: mmoj@timocom.com
Internet: www.timocom.com

Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

Michiel Beijen ---08.02.2010 22:34:19---I had a better story! --

From:	Michiel Beijen <michiel@beefreeit.nl>
To:	"User questions and discussions about OTRS." <otrs@otrs.org>
Date:	08.02.2010 22:34
Subject:	Re: [otrs] Statistics of escaleted tickets by agent
Sent by:	otrs-bounces@otrs.org

--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl

On 8 Feb 2010 22:04, "Nils Leideck - ITSM" <nils.leideck@leidex.net> wrote:

Hi Michiel,



On 08.02.2010, at 21:58, Michiel Beijen wrote:

> I'm not German, and not a lawyer, so I might not...

I was faster .... ;-)))))



Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com


http://webint.cryptonode.de / a Fractal project

CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS 
at booth no. C37 in hall 2 fro...



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