Re: [otrs] OTRS Email Conversation on a specific issue/topic/discussion

Actually, I should have created a new subject instead of replying/forking. My apologies. On Thu, Jul 12, 2012 at 10:55 AM, Steven Carr wrote:

It's called "don't edit the subject field after hitting reply in your email client" *

Steve

* Unless you are viewing a digest email then yes copy paste the subject of the item you want to reply to and strip out all the rest of the digest info.

On 12 July 2012 15:20, Kaushal Shriyan wrote:

...

Hi,

can we keep the same email thread for the same conversation instead of forking multiple email threads on the same issue/topic/discussion? is there a setting which can be configured.

Regards,

Kaushal

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