Hi,
If you take a look at the documentation, you should modify the Config.pm file
(/Kernel/Config.pm) :
$Self->{'Ticket::NumberGenerator::DateChecksum::MinCounterSize'} = 3;
But this does not work or i miss something...
So, modifiy the DateChecksum.pm :
# pad ticket number with leading '0' to length 5
while ( length( $Count ) < 3 ) {
$Count = "0" . $Count;
Regards,
Ravi APPANAH
Ravi APPANAH
Chef de Service Exploitation - Ingénieur Sécurité
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Jerome SCHEVINGT a écrit :
Hi
actually, i use DateChecksum.pm in Number generator ;=)
It's possible that i modify it for get a number + small ?
I am search a ticket of this features : 051027001
051027002
format: YYMMDDXXX
(XXX= Autoincrement)
It's possible ? i don't know where is into the code that i can change
anyone can help me ?
Thanks
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