Re: [otrs] FreeText in CustomerTicketZoom

19 Oct 2010

      I found this on the internet, it seems to September the freetext:

TicketFreeTextSet()
    Set ticket free text.

        $TicketObject->TicketFreeTextSet(
            Counter  => 1,
            Key      => 'Planet', # optional
            Value    => 'Sun',  # optional
            TicketID => 123,
            UserID   => 23,
        );

)

I searched for this function in my OTRS and is in Ticket.pm this:

=item TicketFreeTextSet()

Set ticket free text.

    $TicketObject->TicketFreeTextSet(
        Counter  => 1,
        Key      => 'Planet', # optional
        Value    => 'Sun',  # optional
        TicketID => 123,
        UserID   => 23,
    );

=cut

Does that mean? Does anyone know?

Lukasz Hadyna escribió:
...
The only way to accomplish this would be to edit the 
CustomerTicketZoom.pm in order to add the code necessary to generate 
the select (dropdown) menus and what is necessary to submit them.
I've done something similar on the Agent's side, by creating an iFrame 
within AgentTicketZoom which encapsulates the dropdown menu's of 
AgentTicketFreeText. I'd be interested in your progress if you intend 
to start modifying CustomerTicketZoom.pm.
Lukasz Hadyna
On Thu, Oct 14, 2010 at 10:05 AM, José Luis mailto:luisjf1983@gmail.com> wrote:
yes, in CustomerTicketMessage is easy define the FreeText, but in
    CustomerTicketZoom a can't do it :S
IT easyap escribió:
Yo have to define the freetext field use with the property
        *Ticket::Frontend::CustomerTicketMessage###TicketFreeText:
         you can define **yoou can fill  the filed with 0 *= Disabled,
        1 = Enabled, 2 = Enabled and required.
But this property is for the customer interface you can
        configure the options for agents if you want using the
        apropiate propertie.
Regards
------------------------------------------------------------------------
*From:* otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org
        [mailto:otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org]
        *On Behalf Of *jose francisco luis medina
        *Sent:* jueves, 14 de octubre de 2010 15:12
        *To:* User questions and discussions about OTRS.
        *Subject:* Re: [otrs] FreeText in CustomerTicketZoom
I need to edit the FreeText in CustomerTicketZoom screen.
that the freetext dropdows appear on that screen and allow me
        to change the values, so I researched and CustomerTicketZoom
        screen can only see these values and not change.
PD: sorry for my english...
2010/10/14 Lukasz Hadyna mailto:hadyna@ualberta.ca mailto:hadyna@ualberta.ca>>
What sort of modifications did you want to make? I've had some
        experience with using javascript to modify the generated
        "dropdown" menu after they've been loaded.
On Wed, Oct 13, 2010 at 3:13 PM, jose francisco luis medina
        mailto:luisjf1983@gmail.com
        mailto:luisjf1983@gmail.com>>
        wrote:
I have OTRS 2.4.7 with Debian Lenny and mysql, it works
        perfectly,
           recently generated a need in the company where I work,
        which can
           be solved if they could be viewed and edited the "dropdowns" of
           the FreeText in CustomerTicketZoom. I have reviewed the
        SysConfig
           but does not seem a natural choice of OTRS, does anyone
        know how?
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