One thought is to add language based states for this purpose. If you filter
on "closed successful" and "closed successful RO" it would enable you to
send the ticket event in the language that the Notification Event sees.
This assumes, of course, that the Notification Event Body/Subject is in the
appropriate language. It does mean you'll have to specifically choose the
language based state if you want to use that language, ( and for Priority
or other attributes Notification Event uses to filter). It also means that
only the language chosen will be sent.
On Wed, Nov 7, 2012 at 4:21 AM, Bogdan Iosif
Hi,
I would like to have event based notifications sent out to customers, in different languages, based on customer's interface language or some other customer level parameter. Is this possible?
I looked in OTRS's changelog and found nothing about this all to way up to the current 3.2.0 beta. I've found this entry in Ideascale https://otrsteam.ideascale.com/a/dtd/Translations-of-the-event-based-notific... this exact feature about a year ago and it leads me to believe that it's not supported.
If it's not supported, does anyone know a ~hack that can achieve this?
I'm thinking about setting up different event notifications triggered per customerid but the problem is that I have, let's say, 100 customers, 95 needing EN and 5 needing RO as language. I could setup duplicate notifications for those 5 needing RO and filter each one by their customerid. It's not elegant but it can be done. The problem is that I don't know how to avoid these 5 also receiving notifications targeted at the other 95, in EN.
Any thoughts?
Thanks, Bogdan
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