Hi, We changed the priority names from the default to our own values. When a email ticket is read via POP3 it is looking for a specific priority name: "3 normal". How can I make the POP3 import use another priority name? Mon Feb 9 14:26:02 2009 error OTRS-PMAccount-10 POP3: Can't process mail, see log sub system (/opt/otrs/var/spool/problem-email-09b8141d6e2f5f7593ec07c964dfe906, report it on http://bugs.otrs.org/)! Mon Feb 9 14:26:02 2009 error OTRS-PMAccount-10 No PriorityID (invalid Priority Name?)! Mon Feb 9 14:26:02 2009 error OTRS-PMAccount-10 No Priority for 3 normal found! -- -Deon _____________________________________________________ TruTeq Wireless (Pty) Ltd. | Tel: +27 (0)12 667 1530 http://www.truteq.co.za | Fax: +27 (0)12 667 1531 "People often find it easier to be a result of the past than a cause of the future."