I believe you're looking for X-OTRS-FollowUp-State

Without -FollowUp, the action applies if the ticket is newly created. Otherwise, the state changes on FollowUp.

Also perhaps leading and/or trailing characters in the body like #Closeable# might be useful. This would nearly guarantee to be found and unambiguous as a keyword.

On Sat, Mar 18, 2017 at 1:33 PM, Úr Balázs <urbalazs@gmail.com> wrote:

Hi,

We are trying to use regex in postmaster filter, but is doesn't work.
I don't know if is it a bug, or we use it wrongly.
We need to automaticaly close a ticket, which body contains a line
with word "Closeable". Only this word is allow in the line.

Sample email:

To: test@example.com
From: me@example.com
Subject: This is a test for auto close

Closeable
Accounted time: 30 min

This ticket can be closed.

Regex what we are trying to use in postmaster filter:

Filter condition:
Check email header: Body
Look for value: ^Closeable$

Set Email Headers:
Set email header: X-OTRS-State
Set value: closed successful

We tried ^Closeable.*$ but it also doesn't work.
^Closeable works, but this also matches the line "Closeable or not
closeable, that is the question...", but this is not allowed by our
policy.

Can anybody help?

Regards,
Balázs
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