Guillaume,
Thanks for the help; Your suggestions got me on the right track! This is
what ended up working:
#Enable LDAP authentication for Customers / Users
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} =
'dc-gilroy-2.rcskids.org';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=rcskids,dc=org';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=OTRS
Agent,cn=Users,dc=rcskids,dc=org'; #admin had given me the wrong info
(I was using cn=otrsagent but when I checked w/ him again we verified
that it was cn=OTRS Agent)
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
#CustomerUser
#(customer user database backend and settings)
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'dc-gilroy-2.rcskids.org',
BaseDN => 'OU=staff,DC=rcskids,DC=org', #not the same as above
because our AD search user is not in the same OU as our staff
SSCOPE => 'sub',
UserDN =>'rcskids\otrsagent', # this works fine
UserPw => 'Q2w3e4r5',
},
ryan
------------------------------
Message: 4
Date: Fri, 30 Apr 2010 11:32:08 +0200
From: Guillaume Rehm
Subject: Re: [otrs] customer users cant long in
To: "User questions and discussions about OTRS."
Message-ID: <4BDAA398.1030700@bnu.Fr>
Content-Type: text/plain; charset="iso-8859-1"; Format="flowed"
Hi,
Find in attached file my modifications. Do a compare file to understand
changes.
Hope this help
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