[otrs] View tickets if you are not owner

Hi list, Is it possible to view in the queue view all open tickets even you are not owner of some tickets. Thanks a lot -- Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr