It may be a simple syntax error.

If you have a queue named Dispatch and you wanted it to appear to the customer as Dispatches your line of code would be as follows:

    $Self->{CustomerPanelOwnSelection} = {'Dispatch' =>  'Dispatches'};

If you have a queue named Dispatch that is a subqueue of a different queue called Tickets then your line of code would be like:

    $Self->{CustomerPanelOwnSelection} = {'Tickets::Dispatch' =>  'Dispatches'};

I hope this gets you where you need to be.

Thanks,

Brad

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dehnert James Sr
Sent: Friday, August 26, 2005 11:45 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] User interface:Limited Queue access

I still seem to be doing something wrong here...

I added the following to my Config.pm

     # CustomerControlPanel Settings
     $Self->{CustomerPanelOwnSelection} = {'First Queue Name' => 
'Dispatch'};
because I want them to see the Dispatch queue ONLY.  With this in 
place Dispatch the only queue they see, but when a user tries to 
enter a case they are getting the error below..

Error: Need TicketID!

Comment:

Traceback:
ERROR: OTRS-CGI-42 Perl: 5.8.6 OS: linux Time: Fri Aug 26 08:38:01 2005

Message: Need TicketID!

Traceback (4900):
    Module: Kernel::System::Ticket::Article::ArticleCreate (v1.91) 
Line: 84
    Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311
    Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677
    Module: 
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::
handler (v) Line: 48
    Module: (eval) (v1.36) Line: 202
    Module: ModPerl::RegistryCooker::run (v1.36) Line: 202
    Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168
    Module: ModPerl::Registry::handler (v1.99) Line: 30

..  so, I commented line line out, restarted otrs and apache and 
things are working again, but with all queues visible.

Have I committed a minor syntax error up there?  Or perhaps I need to 
put this line in a specific place in the Config.pm.

Any ideas?

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