RE: [otrs] Ticket from Email automatically assigned

You are right, the owner is changed, but this unfortunately does not solve my problem. I need chnge customer to real customer listed in OTRS. Change of owner means only assigning ticket to agent=solver, not customer. How do you treat email tickets? If you have another ideas please let me know, I will be glad. Thank you very much. Marek Drnak -----Original Message----- From: Gene Parks [mailto:Gene.Parks@vipdirect.net] Sent: Wednesday, August 20, 2003 3:47 AM To: otrs@otrs.org Subject: RE: [otrs] Ticket from Email automatically assigned Am I wrong or is the ticket owner automatically changed when you send a reply? At least that is what happens on mine. Gene Parks VIP Direct