Re: [otrs] Auto reply

11 Dec 2015

      Thanks for your reply!

Where do I configure X-OTRS-Loop?

On Fri, Dec 11, 2015 at 2:49 PM,  wrote:
...
Hi John.
Am 11.12.2015 um 14:31 schrieb John Koch :
Hi,
How can I avoid send auto reply (new ticket created) for specific domains?
For example when someone sending us email from no-reply@domain.com we do
not want to send the usual "new ticket confirmation" auto reply.
You could try to set X-OTRS-Loop to true for such mails. Didn’t try it
myself though ...
Regards
—
Jan Dreyer
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