Hi Oliver, On Thu, Feb 26, 2004 at 03:19:15PM +0100, slop@edo.uni-dortmund.de wrote:
i'm currently trying to setup a multi-installation of OTRS, meaning two or more instances on the same machine with only one Apache.
The docs tell me that only apache2+mod_perl2 is capable of this (with mod_perl1 i'd have to setup another webserver) but they don't tell the exact steps on how to install OTRS in multiple instances.
So i decided to unpack the otrs.tar.gz twice, to /opt/otrs and /opt/otrs2. I also added these two lines to my httpd.conf:
Include /opt/otrs/scripts/apache2-httpd.include.conf Include /opt/otrs2/scripts/apache2-httpd.include.conf
As a matter of course i edited several files that contained the hard-coded path /opt/otrs to point to the new location /opt/otrs2.
I did _NOT_ add a new system-user "otrs2" but i called bin/SetPermissions.sh with the already existing (from the first otrs-installation) user "otrs" on both installations.
Ok, so much about the setup. Then i called the installer.pl from my otrs2 directory and it asked me correctly to create a new database and stuff... Everything seemed fine until i actually tried to use the new otrs2-installation:
It doesn't matter whether i call /otrs/index.pl or /otrs2/index.pl, i only see the tickets of the first installation. Obviously the otrs2-installation uses the database of the first installation (otrs).
Now you might think "double check the config files, they might point to the wrong database". I double checked everything and the settings are in fact okay. I even replaced every "otrs" string in the whole otrs2-tree by the string "otrs2", but with no success (works, but only on the first otrs-database).
Interestingly the Database which is being accessed by BOTH installations changes if i swap the order of the "Include"-lines in httpd.conf which tells me that the second database is in fact working.
Maybe it's some Perl-module that has the old configuration cached? Or the second otrs won't even load the modules twice because they already _are_ loaded? (but with wrong configuration)
Now i did the following:
I commented out the whole
... </Location> block in /opt/otrs2/scripts/apache2-httpd.include.conf. I believe the files at this location will then be executed as CGI-scripts and not by mod_perl2, right? And voila, now i can access BOTH databases depending on the URL (/otrs/ or /otrs2/). That's the way i wanted it to work.
The " Maybe you can help me to get it to work even WITH mod_perl2 ? I'm not. I read about the feature of mod_perl2 to have own name spaces
for each " mfg,
Oliver Heering
Medienzentrum der Universität Dortmund
http://www.medienzentrum.uni-dortmund.de Martin Edenhofer
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