Hello Susan, We're working with german and english people here and we solved it by using a mulit-language signature and have the templates in german or english (each prefaced with either de_ or en_<templatename>). Salutation will be left blank and is handled through the template. Regards, Andreas Am 11.04.2017 um 13:35 schrieb Susan Dittmar:
Dear list,
my search ability failed me...
We have customers around the world, so our agents would like to choose the language for answers on a case by case basis. As to templates, it's just a matter of adding more of those. But how can I have OTRS make the correct choice as to salutation and signature?
Any hints welcome.
Thanks in advance,
Susan Dittmar --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs