Hi
I am just in the process of setting up OTRS
We receive in excess of 100 requests a day and many
if them contain attachments.
I need to be able to handle attachments of up to 5
meg
Is there any best practice around this? I see that
attachments are stored actually in the database, whereas I had assumed they would
be stored in Filemanger and the location would be stored in the database?
Has anyone have these same requirements?
A second question would be what does filemanager do
if not store these attachments?
Kind Regards
---------------------------
Caspar Kennerdale
Operations and Production Manager
Web Operations
Centaur Media plc
W1T 3QN
020 7970 4680