Whats my issue is I want the emails to be in my inbox even after creating a ticket.
Suppose take outlook or any email client the emails will be in outlook but the copy is retained on the server.
If the mail is being deleted from server then theres no point in creating to protocols for IMAP/POP as both are performing the same.
Hi Siva,removing mail after that they have being fetched could not be considered a bug... it's a safe matter otherwise tickets might be recreated .
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