
12 Aug
2009
12 Aug
'09
10:40 a.m.
Hi Jeff,
You can disregard my last message. I apologize as I was a little premature with that request. I was able to add a notification event which addressed the issue.
could you please tell me how you solved this as I am having the exact same problem. atm, there are not ebn configured at all, so I guess OTRS uses some default ones. Do I have to configure one for that case and set it to invalid? I certainly don“t want to rebuild the OTRS defaults by myself just to delete one to restore the 2.3 behaviour. Lars