just bought ITIL book.<br><br><a href="http://www.itil.org.uk/all.htm">http://www.itil.org.uk/all.htm</a><br><br>Yuan<br clear="all">------------<br>
<br><br><div class="gmail_quote">On Tue, Jan 11, 2011 at 2:58 PM, Lars Jørgensen <span dir="ltr">&lt;<a href="mailto:ITLJ@gyldendal.dk">ITLJ@gyldendal.dk</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

<div link="blue" vlink="purple" lang="DA"><div><p class="MsoNormal"><span lang="EN-US">Hi,</span></p><p class="MsoNormal"><span lang="EN-US"> </span></p><p class="MsoNormal"><span lang="EN-US">We&#39;re going to look into the ITSM module for OTRS. But before that, I think I need to get a primer in the ITIL process. Can anybody recommend a good introductory book (preferably, I seem to learn best from paper for some reason)? Not the &quot;bible&quot; or &quot;be all end all&quot; of ITIL, just a sort of &quot;ITIL for Dummies&quot; kind of thing?</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p><font color="#888888"><p class="MsoNormal"><span lang="EN-US"> </span></p><p class="MsoNormal"><span lang="EN-US">Lars</span></p></font></div></div><br>---------------------------------------------------------------------<br>


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