Mail

Hi, thank you for your quick reply. I am satisfied with it. Can you tell me is there any possibility to integrate OTRS with any other tool that can discover the network? I have successfully worked on GLPI. So can we integrate Inventory part of GLPI with OTRS so that our aim can be achieved?

Thanks and Regards,
Neel

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org
Sent: 05 January 2012 17:30
To: otrs@otrs.org
Subject: otrs Digest, Vol 40, Issue 5

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Today's Topics:

   1. to know anout otrs (Neel.Darji@ril.com)
   2. Re: to know anout otrs (jp.shi)

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Message: 1
Date: Wed, 4 Jan 2012 17:46:18 +0530
From: <Neel.Darji@ril.com>
Subject: [otrs] to know anout otrs
To: <otrs@otrs.org>
Message-ID:
  <AEA314C34FBE704BAFBE41EE677CC8BC01694764@SIDCMBX07.in.ril.com>
Content-Type: text/plain; charset="us-ascii"

Hi, I am very new to OTRS. My friend has installed OTRS on linux and also in a few days,i will also be able to install it on my machine. Now i want to integrate OCS or Fusioninventory with it so that it can also discover the IT software and Hardware assets that are in a present network. So can i do that? If yes, then tell me how. And what is required for that?

Thanks and Regards,
Neel
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Message: 2
Date: Wed, 4 Jan 2012 21:24:27 +0800
From: jp.shi <jp.shi@hotmail.com>
Subject: Re: [otrs] to know anout otrs
To: "otrs"<otrs@otrs.org>
Message-ID: <BLU0-SMTP392673A394F2801CB2F2DA089970@phx.gbl>
Content-Type: text/plain; charset="gb2312"

Hi Neel,

OTRS will integrate with FusionInventory into CMDB in Q1 2012.

Detailed information pls refer to:

http://www.otrs.com/en/company/news/newsletter/archive/november-30-2011/

Mshi

----- Original Message -----
From: Neel.Darji
To: otrs
Date: 2012-01-04, 20:16:18
Subject: [otrs] to know anout otrs

Hi, I am very new to OTRS. My friend has installed OTRS on linux and also in a few days,i will also be able to install it on my machine. Now i want to integrate OCS or Fusioninventory with it so that it can also discover the IT software and Hardware assets that are in a present network. So can i do that? If yes, then tell me how. And what is required for that?

Thanks and Regards,
Neel
"Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s).
are confidential and may be privileged. If you are not the intended recipient. you are hereby notified that any review. re-transmission. conversion to hard copy. copying. circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient. please notify the sender immediately by return email.
and delete this message and any attachments from your system.
Virus Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email.
The company cannot accept responsibility for any loss or damage arising from the use of this email or attachment."
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"Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s).
are confidential and may be privileged. If you are not the intended recipient. you are hereby notified that any
review. re-transmission. conversion to hard copy. copying. circulation or other use of this message and any attachments is
strictly prohibited. If you are not the intended recipient. please notify the sender immediately by return email.
and delete this message and any attachments from your system.

Virus Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email.
The company cannot accept responsibility for any loss or damage arising from the use of this email or attachment."

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