Hi All,
I understand that the Agents will get a mail from OTRS, if they have any new ticket in their QUEUE, if they have put "Notify for new ticket"=YES in the preferences. I tried this for few of my users...
..but still I am not able to send mail to the agents in the QUEUE, whenever a new ticket is assgined to their QUEUE. This is required, else the agent will not be aware, unless he logs in to the OTRS system, that there is some new ticket in his queue.
Can sombody help ! I want to send mail to the concerned agents, whenever there is a new ticket in their QUEUE ?
- Santosh KB
----- Original Message -----
From: "Santosh Balan"
Hi,
I did google and also read the docs, but could't get far. I set up the queue >> autoresponse, but didn't work.
I want to send a mail to everybody in the queue, if there is any new ticket assigned to that Queue.
For example if there is a Queue "Sales" - and 4 agents in Sales. If one ticket is assgined to "Sales", these 4 agents should get individual mails from OTRS to check out the new ticket.
Any help or clues are most welcome.
- Santosh KB -- ______________________________________________ Check out the latest SMS services @ http://www.linuxmail.org This allows you to send and receive SMS through your mailbox.
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