Yes I read it. I don't understand what does it mean if I choose: Match: Header 1: Value: and then Set: Header 1: Value: What is the TicketKey? What does it applies to? What does it mean, that I found in the manual: X-OTRS-TicketKey(1|2|...|16): [additional info key] --------------------------------------------------- Save additional info "key" to the incoming ticket. X-OTRS-TicketValue(1|2|...|16): [additional info value] ------------------------------------------------------- Save additional info "value" to the incoming ticket. Where the key is stored? Who can I see it in OTRS? Why do OTRS has to find "what_OTRS_finds" and then write a key equal to "What_I_want_to_set" Why it was not planed to write in the key, directly, "what_OTRS_finds" I am getting crazy!!!!! Can you help me, please? Thank you in adavance Steven. Daniele Steven Carr ha scritto:
Daniele wrote:
I added some TicketFreeKey to my local OTRS installation.
I would like to fill/populate them with infos coming from X-OTRS-header of email ticket. Is it possible?
Have you looked at the section in the documentation for Filtering Incoming Messages: http://doc.otrs.org/2.2/en/html/x1053.html
Steve
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