Re: [otrs] Unlock Question

Hi Christoph, On Fri, Feb 21, 2003 at 08:08:46AM +0100, Christoph Kaulich wrote:

...

No. If you use "UnlockTickets.pl --all" _all_ locked tickets in the system should be unlocked.

but I have a queue with Unlock Time = 0 => No tickets are unlocked and one queue with Unlock Time = 1 => All tickets are unlocked

I tried the following on OTRS 1.0.1: Queue 'test-session-raw' unlock time '0'. -=> Locked ticket (2003020610000194 with state open) -=> Ticket is locked and shown in AgentMailbox -=> [...] nohl:~ # /opt/otrs/bin/UnlockTickets.pl --all UnlockTickets.pl - unlock tickets Copyright (c) 2002 Martin Edenhofer Unlock all tickets: Unlocking ticket id 2003020610000194 ... done. nohl:~ # [...] The ticket is unlocked. I can't believe that this isn' working for you! :-/ If it's still not working for you, open an bug on bugs.otrs.org and we will debug it on SQL level.

Christoph

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.