You could do this via Generic Agent. However, SLA added time doesn’t equal to SLA started time. Even you added SLA in the middle way, it would still count time since ticket creation.

Bob

On 28 Oct 2016, at 2:23 AM, Hugo Cosme <hugutux@gmail.com> wrote:

I would like to enable the function to add the SLA at the time to change the owner of the Ticket, as can do to have that option?

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