Thanks Hugh,

I thought along the same lines you know, but thought to ask if there was a straight option, just to make sure.
Thanks for the input, and thanks for your time.

Thanks and Best Regards,
Muhammad El-Sergani.

On Sun, Apr 24, 2011 at 1:03 AM, Hugh Kelley <hugh.kelley@gmail.com> wrote:

Sorry, allow me to finish that thought. You can turn the lock time down
on a per queue basis.

Setting the timeout to a very low number causes tickets to unlock very
quickly. We keep ours at 15 minutes.

Hugh
From: Muhammad El-Sergani
Sent: Saturday, April 23, 2011 6:51 PM
To: Hugh Kelley
Cc: otrs@otrs.org
Subject: Re: Disable "Ticket Lock"

I mean like how? :)

On Sunday, April 24, 2011, Hugh Kelley <hugh.kelley@gmail.com> wrote:
>
>
>
> You can set
>
> From: Muhammad El-Sergani
> Sent: Saturday, April 23, 2011 5:02 PM
> To: otrs@otrs.org
> Subject: [otrs] Disable "Ticket Lock"
>
> Dear all,
> Is there a way to disable the "Ticket Lock" feature? I fear it's of no real use to us, at the moment.
>
> Thanks and Best Regards,
> Muhammad El-Sergani.
>
>

--

Thanks and Best Regards,
Muhammad El-Sergani.