Hi Christoph, On Mon, Aug 19, 2002 at 05:08:48PM +0200, Christoph Kaulich wrote:
I have the latest OTRS running. My webserver belongs to wwwrun, because other applications are served as well.
In the moment wwwrun creates a directory for a new ticket under e.g $OTRS_HOME/var/article/2002/08/19/888 the mode is
drwxr-sr-x 2 wwwrun nogroup 60 Aug 19 11:42 884
but I think it should be writeable for Group as well. What do UI have to change on my SusSE 7.3 to get this working correctly?
That`s ok, because the directory means: $OTRS_HOME/var/article/2002/08/19/888 |^^^^^^^^^^ ^^^| Date of cration ArticleID If a article is written to the filesystem, nobody will change this article anymore. It`s just for archiving. -==> Your webserver user (wwwrun) an the otrs user can read and serve the stored article.
Christoph
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- socrate: 1:26pm up 66 days, 13:27, 4 users, load average: 0.06, 0.05, 0.01