Thanks Gerald,
For 1: I cannot seem to get to Step 4, just goes back to the start, can get to Step 1.
If I create a new one, it goes through all steps
For 2:
I had previously done this, but how do you configure the stat?
Simon P. Allison
IT Infrastructure Support Engineer
T: 023 9279 7957
E: spallison@southdowns.ac.ukmailto:spallison@southdowns.ac.uk
South Downs College, College Road, Waterlooville, Hampshire, PO7 8AA
P Save our trees! Please don't print out this e-mail unless absolutely necessary.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: 30 May 2015 01:43
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Statistics
For 1: Edit Stat 10010. By Step 4, change the [x] Close time relative period from 01 month(s) to 01 week(s)
For 2:
SysConfig in Framework -> Frontend::Agent::Stats -->Stats::UseAgentElementInStats -->Yes
Owner and Responsible can be displayed in TicketList
For those who are interested, http://lists.otrs.org/pipermail/otrs/2010-February/030795.html is a 2010 post from this mailing list of why it's off by default.
On Fri, May 29, 2015 at 11:05 AM, Simon Allison mailto:SPAllison@southdowns.ac.uk> wrote:
Hi All,
Has anyone be able to setup Statistics to show
1. How many closed tickets in the past week?
2. And how many by each agent?
I have tried modifying the monthly ticket stat ticketlist, but outputs nothing.
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