[otrs] Can't figure how to auto reply

New to the list. Brand new install of 3.1.2. I am trying to get a responses when a customer either sends an email or they login and create a new ticket. I am trying to get otrs to send the customer a response to there email. I have tried responses<->queues, auto responses<->queues and notifications event. The empty answer is associated with the support queue. The auto responses<->queues has entries associated with the support queue. What is the correct way to config this? Sent from my iPhone