<two offline emails snipped>
First I used rpm -e to remove the package, then I tried this: [snip] root@host [/]# ls o* otrs-2.0.4-01.i386.rpm
opt: ./ ../ otrs/
This seems strange to me. I'd think that after doing rpm -e otrs /opt/otrs would be gone. But I might be wrong.
root@host [/]# rpm -ivh otrs-2.0.4-01.i386.rpm Preparing... ########################################### [100%] Check OTRS user (/etc/passwd)... otrs exists. 1:otrs ########################################### [100%]
Either otrs was not properly uninstalled or uninstalling it doesn't remove the otrs system user. I don't know really. In the latter case there's no problem.
I always use -Uvh by the way, as it will ensure you'll never have two versions (or more) of the same package installed (of course I do use -ivh for kernels and such).
You have more ideas?
Can you do the following and mail me the output?
# rm otrs-2.0.4-01.i386.rpm # rpm -e otrs # rm -rf /opt/otrs # wget ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.0.4-01.i386.rpm # ls -l otrs* # rpm -Uvh otrs-2.0.4-01.i386.rpm # service httpd restart # service otrs restart Go to http://hostname/otrs/installer.pl
Here it is: ==================== root@host [/]# rm otrs-2.0.4-01.i386.rpm rm: remove regular file `otrs-2.0.4-01.i386.rpm'? y root@host [/]# rpm -e otrs error: package otrs is not installed root@host [/]# rm -rf /opt/otrs root@host [/]# wget ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.0.4-01.i386.rpm --06:42:42-- ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.0.4-01.i386.rpm => `otrs-2.0.4-01.i386.rpm.1' Resolving ftp.otrs.org... 217.160.177.88 Connecting to ftp.otrs.org[217.160.177.88]:21... connected. Logging in as anonymous ... Logged in! ==> SYST ... done. ==> PWD ... done. ==> TYPE I ... done. ==> CWD /pub/otrs/RPMS/redhat/8.0 ... done. ==> PASV ... done. ==> RETR otrs-2.0.4-01.i386.rpm ... done. [ <=> ] 11,844,037 733.55K/s 06:42:59 (702.80 KB/s) - `otrs-2.0.4-01.i386.rpm.1' saved [11,844,037] root@host [/]# ls -l otrs* -rw-r--r-- 1 root root 11844037 May 31 05:07 otrs-2.0.4-01.i386.rpm -rw-r--r-- 1 root root 11844037 May 31 06:42 otrs-2.0.4-01.i386.rpm.1 root@host [/]# rpm -Uvh otrs-2.0.4-01.i386.rpm Preparing... ########################################### [100%] Check OTRS user (/etc/passwd)... otrs exists. 1:otrs ########################################### [100%] Next steps: [httpd services] Restart httpd 'service httpd restart' [mysqld service] Start mysqld 'service mysqld start' [install the OTRS database] Use a webbrowser and open this link: http://host.mzshosting.com/otrs/installer.pl [OTRS services] Start OTRS 'service otrs start' (service otrs {start|stop|status|restart). Have fun! Your OTRS Team root@host [/]# service httpd restart /etc/init.d/httpd restart: httpd restarted root@host [/]# service otrs restart Shutting down OTRS Disable /opt/otrs/bin/PostMaster.pl ... done. Shutting down cronjobs ... no crontab for otrs failed! Starting OTRS.. Checking httpd ... failed! --> Please start the webserver at first! (service httpd start) <-- root@host [/]# ================================ HTTP results in: The requested URL /otrs/installer.pl was not found on this server. I did this too just for fun: root@host [/]# rpm -qa | grep otrs otrs-2.0.4-01 Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/